CompareGreenlight Guru vs TrackWise Digital
from $12k/yr
Buyers report $21–55k a year (Vendr)
Choose it if: You build a medical device, want design controls, ISO 14971 risk and quality events linked in one MedTech-only system, and can budget well above the entry price.
Watch out: Users report the bill growing quickly as the team grows, and implementation is charged on top of the subscription.
on request
AppExchange listing: from $200 per user per month (2022)
Choose it if: You run quality for a larger device, diagnostics or combined device-and-pharma company and want proven complaint, CAPA, eMDR and risk workflows on a validated cloud platform.
Watch out: Prices and hosting region aren't published, there are no design controls, and the contract renews for 36 months unless you give notice.
| Greenlight Guru 7.4 | TrackWise Digital 5.2 | |
|---|---|---|
| Price and buying | ||
| AffordabilityHow we score affordabilityEstimated yearly cost for a 10-person team, including required fees. | 5.5 from $12k/yr Buyers report $21–55k a year (Vendr) | 4.0 on request AppExchange listing: from $200 per user per month (2022) |
| Price transparencyHow we score price transparencyWhether the vendor publishes its prices on its own website. | 5.0 Starting price only Implementation fee not published | 1.0 No public price Never published on the vendor's site |
| Try before you buyHow we score try before you buyWhether you can try the product yourself before talking to sales. | 5.0 No free trial Interactive tour and live demo | 5.0 No free trial Recorded demos behind a form; live demo |
| Contract and lock-inHow we score contract and lock-inMinimum term, whether you can take all your data with you at no extra cost, and other lock-in risks. | 8.0 Annual Per pricing page; agreement defaults to two years if the order form is silent. Export in standard formats; JSON API | 4.0 Term set per order Renews for 36 months by default; CSV export on request |
| EU data residencyHow we score eu data residencyWhether your data can be hosted in the EU, and how clearly that's documented. | 7.0 Germany available Set per order form; no public QMS DPA | 3.0 Not stated Salesforce and AWS; DPA on request; SCCs in the terms |
| Budget predictabilityHow we score budget predictabilityHow well you can predict future bills: price-increase clauses, price history and the cost of adding users. | 8.0 Uncapped renewal increases 90 days' notice; no price history before 2026 | 7.0 No renewal-price clause No list prices ever published; no hike reports found |
| Product | ||
| Compliance coverageHow we score compliance coverageHow much of ISO 13485, FDA and EU MDR the system covers out of the box, based on its documentation. | 8.5 Validation package each release; no UDI or eMDR features found | 8.0 SOC 2 Type II; pre-validated processes |
| Design controls and traceabilityHow we score design controls and traceabilityHow well requirements, risks, tests and software lifecycle are linked, and whether the design history file is generated for you. | 9.0 Linked design, risk and tests; Jira and GitHub sync | 2.5 ISO 14971 risk module; no design controls found |
| UsabilityHow we score usabilityEase-of-use ratings from G2 or Capterra, adjusted for what users repeatedly report. | 8.0 8.6 / 10 on G2 320 ratings | 8.0 3.9 / 5 on Capterra Ease of use, 15 reviews; capped at 8 (review drive) |
| Service | ||
| Support and onboardingHow we score support and onboardingSupport ratings from review sites, plus whether onboarding help is included in the price. | 8.0 9.4 / 10 on G2 308 ratings | 8.0 4.1 / 5 on Capterra Customer service, 15 reviews; implementation included in QuickTrack; capped at 8 (review drive) |
| Community sentimentHow we score community sentimentOverall review-site rating, adjusted for what independent users say in communities. | 8.0 4.5/5 on G2 (431 reviews); Reddit split | 8.0 4.3/5 on Capterra (15 reviews); capped at 8 (review drive) |
| Time to go liveHow we score time to go liveHow long it usually takes until your team can work in the system, and whether templates are included. | 9.0 2–8 weeks Vendor estimate; SOP templates listed | 4.0 3–6 months Vendor case studies; no SOP templates |
Scores are out of 10. The better side of each row is highlighted. How we score
| Greenlight Guru | TrackWise Digital | |
|---|---|---|
| Built-in document editor | NoDocuments are files; 2024 tour shows upload and download, editing via Office or Google | Not confirmed yetReview and annotation in the system; no documentation of a built-in editor |
| Edit in Word or Google Docs | YesCo-edit in Google Docs and Microsoft Office for the web | Not confirmed yetNo Word or Google Docs integration documented |
| SOP templates included | YesQMS templates listed in the eQMS package; 70+ SOPs and forms | Partly or add-onPre-configured, pre-validated quality processes; no SOP set |
| Jira or Git integration | YesJira and GitHub integrations | Not confirmed yetNo Jira or Git integration found |
| IEC 62304 software features | YesSoftware release management aligned to IEC 62304; SBOM scanning | Not confirmed yetNo IEC 62304 features found |
| Validation package included | YesIQ protocol plus OQ/PQ reports with every release, included | YesPre-validated processes; validation information in the customer portal |
| Public API | Partly or add-onREST API exists; documentation is for customers only | YesSalesforce platform APIs |
| Single sign-on (SSO) | YesSSO listed as a platform feature | Not confirmed yetNot documented by the vendor |
| Supplier portal | Partly or add-onSecure sharing with suppliers; no dedicated portal documented | YesSuppliers answer audit findings and corrective actions in a portal |
| Training with quizzes | YesAI drafts training quizzes | YesTests and assessments in training management |
| FDA MDR or EU vigilance reporting | Partly or add-onReportability decision and report task; no eMDR submission | Partly or add-onFDA eMDR submission documented; EU MIR only named on a marketing page |
| AI features | YesGreenlight Guru AI: search, answers, summaries; ISO 42001 | YesAuto-summarization, auto-categorization, CAPA-Advisor; separate AI terms |
We haven't written a verdict for this pair yet. The comparison above comes from our research on each system; the full reviews explain each score.