PricingETQ Reliance (Octave Reliance)

ETQ Reliance (Octave Reliance) pricing

Octave doesn't publish prices for Reliance, and ETQ never did. What is public is how it's licensed, which services cost extra, and a contract that lets fees rise up to 7% a year.

Price
On requestPriced by concurrent users and application sets
Published prices
Contact salesNo prices published now or in archived pages
Free trial
No free trialRecorded demo video; live demo via sales
Renewals
Up to 7% a year at renewalOr a different price on 30 days' notice; three users report once-included items becoming paid

By · Updated

What ETQ Reliance costs

Octave doesn’t publish prices for Reliance. Its FAQ says pricing is “subscription-based (by users, modules or sites)” (checked September 2026).1 ETQ’s old pricing pages, from 2020 to 2025, never showed a figure either.2 Price aggregators and review sites also list it as quote-only.34

We found no dated price paid by a buyer, so we can’t give an estimate for a 10-person team.

How Reliance is licensed

The licence is counted in concurrent users, not named users. ETQ’s old pricing page said the cost “is based on the number of concurrent users”, and the subscription agreement sells concurrent-user licences through an order form.25

On top of the user count, the price depends on which application sets you buy.2 Reliance is built from more than 40 configurable applications.1 The core covers document control, training, audits, CAPA, change management, risk, suppliers and analytics. Buyers add sets on top, such as nonconformance handling, supply chain, new product introduction and life sciences compliance.6

For a device maker, the life sciences set matters. It adds complaint handling with an FDA eMDR form, a Part 11 and Annex 11 e-signature app and a validation package.7 Budget for it in the quote.

Reliance Go for smaller teams

ETQ launched Reliance Go in December 2025: a self-service package with 13 applications, setup guides and 24/7 support.8 It is advertised with “licensing-only pricing”, but no amount is published.9 Go covers the core and nonconformance sets only, so the life sciences set (complaints with eMDR, the Part 11 app) isn’t in it.9

Fees on top

  • Implementation: enterprise buyers can choose a self-service path or paid implementations of increasing depth.10 Octave says a basic system takes a few weeks and multi-site rollouts a few months.1
  • Validation: Octave offers a validation package for self-validation, or paid validation consulting.7
  • Reliance Go add-ons: Service Care 360 setup help (up to 20 hours of setup help, a planning workshop and deployment check-ins), single sign-on setup, document migration and Microsoft 365 or Google Docs collaboration are optional add-ons with no public price.9
  • Keeping data after exit: keeping the environment longer than the offboarding window is a paid option.11

None of these services has a published price. Capterra reviewers mention high licence and implementation costs.12

Renewals and price history

The current subscription agreement (June 2026) is non-cancellable and renews automatically for the same term. Fees can rise by up to 7% a year. Octave can also set a different amount if it quotes new pricing at least 30 days before renewal.5 So the 7% figure is not a firm cap.

There is no public price list to track changes against. Three reviewers, writing between 2021 and 2023, report that things once included became paid. One reports licence prices rising over the years. Others name tasks such as cloning environments, and help from customer service.121314 Ask for a renewal cap in writing, without the option to re-quote.

Contract length and exit

The term is set in the order form; the agreement auto-renews and can’t be cancelled for convenience.5 We found no published minimum term.

The exit terms are public. You can ask for your data in an industry-standard format at no charge within 30 days of the contract ending.5 Standard offboarding is included: Octave exports the full database where the product supports it, plus data in an industry-standard format, and gives you 30 days to download it before deleting it.11

How ETQ Reliance compares on price

  • MasterControl is another enterprise system without public prices. Capterra lists its Basic package from $25,000 a year, and our estimate for its Complete package is $25,000–72,000 a year for 10 users.1516
  • Ideagen Quality Management publishes a UK government price list: in October 2025, a £15,000 platform fee plus per-user licences came to £21,808 a year for 10 users. Its terms allow one uncapped increase a year.1718
  • Qualityze also sells by quote. Its AppExchange listing gives $30 per user per month for the lowest licence type, and its 2016 terms allowed renewal increases on 30 days’ notice with no cap.1920

Of these, only Reliance names a percentage in its renewal clause, but without any public price the starting point is unknown. Ask for the concurrent-user count, the application sets and every service as separate lines in the quote.

  1. Octave: Octave Reliance. Vendor website, checked 30 Sep 2026. ↩︎ ↩︎ ↩︎

  2. ETQ: QMS pricing. Vendor website (archived), 2025. ↩︎ ↩︎ ↩︎

  3. ERP Research: ETQ Reliance pricing. Software directory, checked 30 Sep 2026. ↩︎

  4. Software Advice: Octave Reliance. Software directory, checked 30 Sep 2026. ↩︎

  5. Octave: Master Subscription Agreement for Octave Reliance. Vendor contract, June 2026 version, checked 1 Oct 2026. ↩︎ ↩︎ ↩︎ ↩︎

  6. Octave: Reliance applications. Vendor website, checked 30 Sep 2026. ↩︎

  7. Octave: Reliance Life Sciences Compliance. Vendor website, checked 30 Sep 2026. ↩︎ ↩︎

  8. ETQ: ETQ launches ETQ Reliance Go. Vendor press release (archived), 2 Dec 2025. ↩︎

  9. Octave: Reliance Go for small business. Vendor website, checked 30 Sep 2026. ↩︎ ↩︎ ↩︎

  10. ETQ: How ETQ Reliance implementation options align with your quality journey. Vendor blog (archived), 17 Nov 2025. ↩︎

  11. Octave Cloud: Offboarding Policy. Vendor policy (PDF), June 2026. ↩︎ ↩︎

  12. Capterra: Octave Reliance (ETQ Reliance) reviews. Review site, checked 30 Sep 2026. ↩︎ ↩︎

  13. Software Advice: ETQ Reliance reviews. Review site, checked 1 Oct 2026. ↩︎

  14. G2: Octave Reliance review by an administrator, 8 Apr 2021. Review site, read 4 Oct 2026. ↩︎

  15. Capterra: MasterControl Quality Excellence pricing. Review site, checked 30 Sep 2026. ↩︎

  16. Vendr: MasterControl pricing. Price benchmark, checked 30 Sep 2026. ↩︎

  17. Ideagen Quality Management Professional pricing document, G-Cloud 14. Vendor price list, dated 14 Oct 2025, checked 1 Oct 2026. ↩︎

  18. Ideagen: Master Software and Services Agreement, UK v28. Vendor contract terms, updated 24 Aug 2026, checked 1 Oct 2026. ↩︎

  19. Salesforce AppExchange: Qualityze listing. Marketplace listing (vendor-supplied pricing), read 30 Sep 2026. ↩︎

  20. Qualityze Master Subscription Agreement (last updated 9 Mar 2016), on its AppExchange listing (Wayback Machine capture). Vendor terms, archived 17 Jan 2021, checked 1 Oct 2026. ↩︎

More on ETQ Reliance (Octave Reliance): full review · ETQ Reliance alternatives · prices of all systems.

Frequently asked questions

How much does ETQ Reliance cost?
Octave doesn’t publish prices, and we found no dated price paid by a buyer, so we can’t give an estimate. Reliance is priced as a subscription by concurrent users, application sets and sites. Implementation and validation consulting are separate services.
Does ETQ Reliance publish its prices?
No. Octave’s FAQ only says pricing is subscription-based by users, modules or sites. ETQ’s old pricing pages from 2020 to 2025 never showed a figure, and price aggregators and review sites list it as quote-only.
Is there a free trial of ETQ Reliance?
No. Octave has a four-minute recorded demo video, and live demos go through sales.
What fees come on top of the Reliance licence?
Enterprise buyers can choose a self-service setup or paid implementations of increasing depth, and validation consulting is a paid service. For the small-business package Reliance Go, setup help, single sign-on setup, document migration and Microsoft 365 or Google Docs collaboration are optional add-ons.
Can Octave raise Reliance prices at renewal?
Yes. The June 2026 subscription agreement lets fees rise by up to 7% a year, or by a different amount if Octave quotes new pricing at least 30 days before renewal. Three reviewers report that things once included became paid. Ask for a renewal cap in writing.