# Veeva Vault QMS review (2026)

Source: https://bestqmssoftware.com/reviews/veeva-vault-qms/
By Tom Muller, updated October 6, 2026
Part of Best QMS Software (https://bestqmssoftware.com/), an independent comparison of QMS software for medical device companies. Method: https://bestqmssoftware.com/how-we-rank/

An enterprise quality system from the largest life-sciences cloud vendor, with a public help center and strong complaint, CAPA and supplier workflows. Prices aren't published, and design controls, UDI and vigilance reporting are sold as separate products.

## At a glance

- Overall score: 5.3 out of 10 (#16 of 20 systems tested)
- Price: on request (No public price, Oct 2026. Vendr's buyer data for QMS, QualityDocs and Training points to roughly $54–56k a year for 10 users, but that is one source from larger buyers. Implementation is sold separately.)
- Best for: You run a large or multi-site device, diagnostics or combined device-and-pharma company and want quality processes, documents and training on the same platform as your regulatory and clinical systems.
- Watch out: Prices aren't published, and design controls, UDI submissions and vigilance reporting need separate Veeva products, so small device teams pay enterprise prices for a partial QMS.
- Maker: Veeva Systems Inc., https://www.veeva.com/medtech/products/quality/quality-management-system/
- Last checked: October 2026
- Full review: https://bestqmssoftware.com/reviews/veeva-vault-qms/

Scores out of 10:
- Compliance coverage: 8.5 (Public help center; IQ/OQ per release; ISO 27001 and SOC 2)
- Design controls and traceability: 2.5 (Design history as documents; requirements only in Veeva PLM)
- Usability: 5.0. No G2 sub-score (Too few ratings; neutral value used)
- Support and onboarding: 5.0. No G2 sub-score (Neutral value used; implementation is a paid service)
- Community sentiment: 8.0 (4.1/5 (10 reviews) and 4.5/5 (14) on G2; capped at 8 (review drive))
- Affordability: 4.0. on request (Vendr line items suggest about $54–56k a year for 10 users)
- Price transparency: 1.0. No public price (No past price list found)
- Try before you buy: 5.0. No free trial (Recorded demos and live demo)
- Contract and lock-in: 8.0. Typically one year (CSV and document export documented; public API)
- Time to go live: 5.0. Not published (Implementation sold as a service; no SOP templates)
- EU data residency: 7.0. Germany available (How the location is chosen isn't public; DPA on request)
- Budget predictability: 4.0. Some contracts rise up to 4% a year (Lower of 4% or CPI at renewal, per Veeva's annual report)

## What we like

- A full public help center and release notes describe how each workflow works, which is rare among enterprise QMS vendors.
- Complaints, nonconformances, CAPA, audits, suppliers, field corrective actions and EU PSURs are delivered processes in the standard QMS.
- Veeva runs IQ and OQ on each general release and publishes a validation package; ISO 27001 and SOC 2 Type II are in place.
- Documented self-service export of records, audit history and documents, plus a public API.
- Shares one platform with Veeva's regulatory, clinical and training products, and covers pharma GxP processes too.

## What to watch

- No public price. The only data we found, from Vendr, points to more than $50k a year for 10 users before implementation.
- Design controls, UDI submissions and vigilance reporting need separate products (Veeva PLM, Veeva RIM, Product Surveillance).
- No IEC 62304 features, no Jira or Git integration and no SOP templates.
- No published time to go live; implementation and data migration are paid services.
- Customer terms and the data processing addendum aren't public.

About the price: No public price, Oct 2026. Vendr's buyer data for QMS, QualityDocs and Training points to roughly $54–56k a year for 10 users, but that is one source from larger buyers. Implementation is sold separately.


## What is Veeva Vault QMS?

Veeva Systems is a Pleasanton, California company that sells cloud software to pharmaceutical, biotech and medical device companies.[^10k] It is listed on the New York Stock Exchange and reported $3.2 billion in revenue for the year to January 2026.[^10k]

Its quality products run on one platform, called Vault, and are sold as separate applications under the name "Veeva Quality Cloud":[^mt-quality]

- **QualityDocs:** document control, including design history files.
- **QMS:** quality processes such as complaints, nonconformances, CAPA, audits, suppliers and change control.
- **Training:** a separate product that needs QualityDocs.[^help-training]
- **Product Surveillance:** complaint reportability and adverse event submissions, sold as an add-on to QMS.[^help-ps]
- **Validation Management:** paperless validation of your own systems and equipment.

Veeva now markets the QMS as "Veeva QMS", but review and price sites still call it Veeva Vault QMS.[^mt-qms][^vendr] Veeva has sold it since 2016, and its MedTech page lists more than 100 customers.[^mt-qms]

For this review we score what a device company needs for core QMS coverage: QualityDocs, QMS and Training. Product Surveillance, Veeva RIM (for UDI) and Veeva PLM (for requirements) are separate purchases.

Veeva also sells **QuickVault**, a separate product for small and early-stage device companies. It runs on its own application, and its startup package includes SOP templates and five hours a month of QA/RA support.[^quickvault][^quickstart] This review doesn't cover QuickVault.

## Who Veeva Vault QMS is for

Veeva Vault QMS fits large and multi-site companies, especially those that make both devices and drugs. Cardinal Health, with about 46,500 employees, uses it across its pharmaceutical and medical device businesses.[^cardinal] It is also a natural choice if you already use Veeva for regulatory or clinical work, because the applications share one platform.[^mt-quality]

Look elsewhere if you:

- **Are a small team on a budget.** Prices aren't published, and the only buyer data we found points to more than $50,000 a year for 10 users before implementation.[^vendr] Veeva's own answer for small device companies is QuickVault, a different product.[^quickvault]
- **Build software as a medical device.** We found no IEC 62304 features and no Jira or Git integration.
- **Need design controls in the QMS.** Requirements and trace matrices live in Veeva PLM, a separate product.[^plm]
- **Want SOP templates and a fast start.** Vault QMS ships configured workflows, not procedures, and implementation is a paid service.[^help-qms][^10k]

## Veeva Vault QMS pricing

Veeva doesn't publish prices on any of its websites, and we found no past price list.[^mt-qms][^quickvault]

The only price data comes from Vendr, a software purchasing service (checked October 2026):[^vendr]

- Across all Veeva products, the median contract is $188,460 a year.
- In the page's underlying data, Quality line items include a fixed "Quality Base" subscription of about $24,200 to $24,600, about $1,331 to $1,352 per unit for Vault QMS (60 units), about $1,358 to $1,579 per QualityDocs full user (51 to 105 users) and about $242 to $246 per Training learner (10 to 15 users).

If those are yearly per-user prices, 10 users of QualityDocs, QMS and Training would cost roughly $54,000 to $56,000 a year. Treat that as a rough guide: it comes from one source, from buyers with far more than 10 users, and leaves out implementation and the add-on products. Because we have only one price source, we show the price as "on request".

Implementation is sold as professional services. Veeva's annual report says growth in that revenue came mainly from "business consulting and implementation services".[^10k]

## Features

Veeva publishes a full help center and release notes for its Quality products, so we could check workflows against documentation rather than marketing pages.

### Documents, training and records

- **Documents:** QualityDocs handles document change control, Read & Understood workflows with e-signatures, controlled copies and periodic reviews.[^help-qd]
- **Co-editing:** documents can be edited by several people at once in Microsoft Word, Excel and PowerPoint through Microsoft 365.[^help-coauth]
- **Training:** a training matrix assigns training by role, document revisions can trigger new assignments, and training requirements can include quizzes.[^help-training]
- **E-signatures:** signatures record the signer, time and meaning, and signature pages can be attached to downloaded documents.[^help-esig]

### Complaints, CAPA and quality events

- **Delivered processes:** QMS ships lifecycles and workflows for deviations, internal and external audits, complaints, change control and CAPA.[^help-qms]
- **Complaints:** a complaint intake step triages incoming reports before a complaint record is created.[^help-complaints]
- **Nonconformance:** nonconformances are a standard quality event, and incidents can be promoted to one after triage.[^help-incidents] We found no documented step for deciding what happens to the nonconforming product (disposition), so the clause matrix rates nonconformance as partial.
- **Field actions:** QMS manages field corrective actions and recalls under 21 CFR 806.[^help-fca]
- **Post-market:** EU periodic safety update reports (PSURs) for device customers can be prepared in QMS.[^help-psur]

### Vigilance and UDI

Adverse event reporting is in Product Surveillance, which Veeva calls "an application add-on for Veeva QMS". It generates FDA eMDR and EU MIR XML and sends eMDRs through the FDA gateway.[^help-ps] Veeva lists the product as "Early", with 1 to 10 customers.[^mt-ps] UDI submissions to the FDA's GUDID and to EUDAMED are part of Veeva RIM Registrations, a separate regulatory product.[^rn-26r2]

### Design controls and risk

- **Design controls:** QualityDocs stores design history files as documents.[^mt-quality] Requirements with automated trace matrices are on the Veeva PLM page, a separate product we could only check against marketing copy.[^plm]
- **Risk:** QMS supports risk matrices with ISO 14971-style probabilities of a hazardous situation and of harm, risk registers and process FMEA.[^help-risk] We found no design risk file linked to requirements and tests.

### Suppliers and audits

Suppliers and contract manufacturers can be given access to quality processes, and supplier risk assessments score each supplier.[^help-qms][^help-supplier] Audit programs are planned and approved, then audits are run against the plan.[^help-audit]

### AI

Where Vault AI is enabled, a Complaint Agent drafts investigation or CAPA summaries, and an AI chat answers questions about records.[^help-ai]

## What users say

Veeva Vault QMS has few reviews:

- **G2, Veeva Vault QMS:** 4.1/5 from 10 reviews, written between 2019 and 2024 (checked in a browser, 6 October 2026).[^g2]
- **G2, Veeva Vault QualityDocs:** 4.5/5 from 14 reviews (checked in a browser, 6 October 2026). G2 now files this listing under "Veeva QualityOne".[^g2-qd]
- **Capterra:** no listing for Veeva's device QMS. Its "Veeva QualityOne EQMS" listing is a different Veeva product aimed at consumer goods and chemicals.[^capterra]

G2 shows no ease-of-use or support sub-scores for either listing, because too few reviewers rated them. Our usability and support scores therefore use a neutral value. Our sentiment score uses the overall ratings of both listings, weighted by their review counts.

**Why the ratings may be inflated.** We read the review-source labels and dates on both listings in October 2026. G2 labels 9 of the 10 QMS reviews as incentivized, and 3 of them arrived within six weeks at the end of 2024. On QualityDocs, 9 of the 10 reviews G2 showed us are labelled as invited by G2 with an incentive, and 5 of the 14 arrived within three weeks in mid-2022.[^g2][^g2-qd] Because invited and burst reviews tend to skew positive, our usability, support and sentiment scores are capped at 8 rather than taken at face value. With only 24 reviews across the two listings, many of them by pharma users, treat the ratings as a rough signal.

What QMS reviewers report:[^g2]

- **Easy to use for everyday work.** Four reviewers call it easy to use or navigate.
- **Many required fields and steps.** Three reviewers say it takes time to get used to, has too many approval steps or isn't user friendly.
- **Cost.** One reviewer calls the platform "on the pricy side".

We found no reports of renewal price increases in G2's Veeva feeds.[^g2] Reddit couldn't be searched because the archive we use timed out.

## Security, hosting and validation

Veeva says it is audited every year against ISO 27001, ISO 27017 and ISO 27018, and publishes a SOC 2 Type II report.[^trust]

Veeva hosts on AWS. Its Vault servers are in the US, Japan and Germany, and its annual report lists data centers in the EU among others.[^pods][^10k] Its public subprocessor list names AWS locations in the US, EU, China and Japan.[^subprocessors] We found no public statement of how a customer's hosting location is chosen or whether EU hosting costs extra, so EU buyers should ask. The data processing addendum and standard contractual clauses are offered "where requested", not published.[^privacy]

Veeva performs and documents installation and operational qualification (IQ and OQ) for each general release, and publishes a validation package for each release.[^releases][^rn-26r2-release]

## Buying and contract terms

- **Trial:** no free trial. Recorded demos of QMS, QualityDocs and Training are on Veeva's website, and live demos go through sales.[^demos] Sandboxes are for customers.[^help-sandbox]
- **Contract:** Veeva's customer terms aren't public. Its annual report says subscriptions are "typically for a term of one year".[^10k]
- **Leaving:** customers can export records, audit history and document metadata to CSV, and export documents with their renditions, using built-in tools.[^help-loader][^help-export] A public API is available.[^help-api]
- **Go-live:** we found no published implementation time. Veeva recommends working with a Veeva team or partner on data migration.[^help-migration]
- **Price increases:** Veeva's annual report says some of its contracts raise prices at renewal by the lower of 4% or US inflation, and names this as a revenue driver for its development and commercial products. It doesn't say whether quality contracts include it.[^10k]
- **Growing the team:** Vendr's data shows per-user licences plus a fixed base fee, so the cost per user should fall as the team grows.[^vendr]
- **If Veeva is sold or closes:** with no public terms, we can't say what happens to your data.

## Company and ownership

Veeva Systems Inc. is a Delaware public benefit corporation based in Pleasanton, California.[^10k] Its shares have been listed on the New York Stock Exchange (VEEV) since its IPO in October 2013.[^10k]

- **Size:** for the year to 31 January 2026, revenue was $3.2 billion (up 16%) and net income $909 million, with 1,552 customers and 7,928 employees.[^10k]
- **Reach:** about 40% of revenue comes from outside North America.[^10k]
- **Filings:** as a listed company it files annual and quarterly reports with the US Securities and Exchange Commission.[^10k]

## Verdict

Veeva Vault QMS scores 5.3. It's a well-documented, enterprise-grade quality system with strong complaint, CAPA, supplier and field-action workflows, and a good fit for large device or combined device-and-pharma companies already on Veeva. Smaller device teams and software makers should look elsewhere: prices aren't published, and design controls, UDI and vigilance reporting need extra Veeva products.

[^10k]: [Veeva Systems: Form 10-K for the fiscal year ended January 31, 2026](https://www.sec.gov/Archives/edgar/data/1393052/000139305226000014/veev-20260131.htm). SEC filing, filed 20 Mar 2026.
[^mt-quality]: [Veeva MedTech: Quality Cloud](https://www.veeva.com/medtech/products/quality/). Vendor website, checked 5 Oct 2026.
[^mt-qms]: [Veeva MedTech: Veeva QMS](https://www.veeva.com/medtech/products/quality/quality-management-system/). Vendor website, checked 5 Oct 2026.
[^mt-ps]: [Veeva MedTech: Product Surveillance](https://www.veeva.com/medtech/products/quality/product-surveillance/). Vendor website, checked 5 Oct 2026.
[^plm]: [Veeva MedTech: Veeva PLM](https://www.veeva.com/medtech/products/plm/). Vendor website, checked 5 Oct 2026.
[^quickvault]: [Veeva QuickVault](https://quickvault.veeva.com/). Vendor website, checked 5 Oct 2026.
[^quickstart]: [QuickVault: QuickStart startup package](https://quickvault.veeva.com/quickstart-startup-package/). Vendor website, checked 5 Oct 2026.
[^cardinal]: [Veeva MedTech: Cardinal Health drives proactive quality management](https://www.veeva.com/medtech/resources/cardinal-health-drives-proactive-quality-management-for-customers-across-healthcare-continuum/). Vendor customer story, checked 5 Oct 2026.
[^vendr]: [Vendr: Veeva Systems pricing](https://www.vendr.com/marketplace/veeva-systems). Price benchmark (page text and its underlying data), checked 5 Oct 2026.
[^help-qms]: [Veeva Vault Help: QMS overview](https://quality.veevavault.help/en/gr/34814/). Vendor help center, checked 5 Oct 2026.
[^help-qd]: [Veeva Vault Help: QualityDocs overview](https://quality.veevavault.help/en/gr/5442/). Vendor help center, checked 5 Oct 2026.
[^help-coauth]: [Veeva Vault Help: Configuring collaborative authoring](https://platform.veevavault.help/en/gr/56840/). Vendor help center, checked 5 Oct 2026.
[^help-training]: [Veeva Vault Help: Veeva Training overview](https://quality.veevavault.help/en/gr/50953/). Vendor help center, checked 5 Oct 2026.
[^help-esig]: [Veeva Vault Help: Managing object eSignatures](https://platform.veevavault.help/en/gr/46676/). Vendor help center, checked 5 Oct 2026.
[^help-complaints]: [Veeva Vault Help: Using complaint intake](https://quality.veevavault.help/en/gr/28400/). Vendor help center, checked 5 Oct 2026.
[^help-incidents]: [Veeva Vault Help: Using quality incidents](https://quality.veevavault.help/en/gr/60704602/). Vendor help center, checked 5 Oct 2026.
[^help-fca]: [Veeva Vault Help: Working with field corrective actions](https://quality.veevavault.help/en/gr/781795/). Vendor help center, checked 5 Oct 2026.
[^help-psur]: [Veeva Vault Help: Using periodic safety update reports](https://quality.veevavault.help/en/gr/30752/). Vendor help center, checked 5 Oct 2026.
[^help-ps]: [Veeva Vault Help: Product Surveillance overview](https://quality.veevavault.help/en/gr/65830/). Vendor help center, checked 5 Oct 2026.
[^rn-26r2]: [Veeva Vault release notes: What's new in 26R2](https://rn.veevavault.help/en/gr/whats-new-in-26r2/). Vendor release notes, checked 5 Oct 2026.
[^help-risk]: [Veeva Vault Help: Risk management](https://quality.veevavault.help/en/gr/55069/). Vendor help center, checked 5 Oct 2026.
[^help-supplier]: [Veeva Vault Help: Working with supplier risk assessments](https://quality.veevavault.help/en/gr/936654/). Vendor help center, checked 5 Oct 2026.
[^help-audit]: [Veeva Vault Help: Working with audit programs](https://quality.veevavault.help/en/gr/65793/). Vendor help center, checked 5 Oct 2026.
[^help-ai]: [Veeva Vault Help: Using the Complaint Agent](https://quality.veevavault.help/en/gr/1006457/). Vendor help center, checked 5 Oct 2026.
[^capterra]: [Capterra: Veeva QualityOne EQMS](https://www.capterra.com/p/178567/Vault-Quality-Suite/). Review site (read through a page-summary tool), checked 5 Oct 2026.
[^g2]: [G2: Veeva Vault QMS reviews](https://www.g2.com/products/veeva-vault-qms/reviews). Review site, rating and review-source labels checked in a browser 6 Oct 2026; review texts and keyword searches for renewal and price terms read through G2's public review feed 5 Oct 2026.
[^g2-qd]: [G2: Veeva Vault QualityDocs reviews](https://www.g2.com/products/veeva-vault-qualitydocs/reviews). Review site, rating and review-source labels checked in a browser 6 Oct 2026; review dates from G2's public review feed.
[^trust]: [Veeva: Trust](https://www.veeva.com/trust/). Vendor website, checked 5 Oct 2026.
[^pods]: [Veeva Vault: POD details](https://rn.veevavault.help/en/gr/vault-pod-details/). Vendor release notes site, checked 5 Oct 2026.
[^subprocessors]: [Veeva: Support locations and sub-processors](https://veeva-subprocessors.status.page/). Vendor legal page, checked 5 Oct 2026.
[^privacy]: [Veeva: Privacy notice](https://www.veeva.com/privacy/). Vendor legal page, checked 5 Oct 2026.
[^releases]: [Veeva Vault: About Vault releases](https://rn.veevavault.help/en/gr/about-vault-releases/). Vendor release notes site, checked 5 Oct 2026.
[^rn-26r2-release]: [Veeva Vault: About the 26R2 release](https://rn.veevavault.help/en/gr/about-the-26r2-release/). Vendor release notes site, checked 5 Oct 2026.
[^demos]: [Veeva: Quality Cloud demos](https://www.veeva.com/products/quality-cloud-demos/). Vendor website, checked 5 Oct 2026.
[^help-sandbox]: [Veeva Vault Help: Administering sandbox Vaults](https://platform.veevavault.help/en/gr/48988/). Vendor help center, checked 5 Oct 2026.
[^help-loader]: [Veeva Vault Help: Vault Loader overview](https://platform.veevavault.help/en/gr/26597/). Vendor help center, checked 5 Oct 2026.
[^help-export]: [Veeva Vault Help: Scheduled data exports](https://platform.veevavault.help/en/gr/70128/). Vendor help center, checked 5 Oct 2026.
[^help-api]: [Veeva Vault Help: About Vault API](https://platform.veevavault.help/en/gr/18666/). Vendor help center, checked 5 Oct 2026.
[^help-migration]: [Veeva Vault Help: Migrating legacy data to QMS](https://quality.veevavault.help/en/gr/607046/). Vendor help center, checked 5 Oct 2026.